To top it off the old price tag was still in the display card on the top of the table behind the new and improved price. We went to the manager of the department who made a phone call for us and were told that in order to get the store rebate we had to pay the current price which would have been more then the previous price listed. Much to our surprise, there was the patio set with the rebate price tag on it but this time it was marked $649.99. As we walked through the store we had picked out several other items that would be good to have and then proceeded to the furniture section to buy the patio set. We were really excited to see the sales flier in the Easter Sunday paper this weekend advertising that everything in the store had an 11% rebate so we decided to go back and purchase the set on our way to visit family for dinner. Due to it being cold and having snow on the ground we wanted to wait until the weather got a little warmer before we purchased the set. We have found a set that we loved for $495.00 (and yes, I have the picture on my phone to prove it). In late January, early February my wife and I went to the new Menards in Davison to look at patio furniture. Here is an excerpt from a letter I recently wrote to Menards customer service about a recent experience we just had. If you do not beleive me next time you are in the area of any menards talk to any dept manager or employee on would they go into management at any menards? I dare you. What really got me is when I told the man that I would pray for him and his sistuation he said no thanks the store manager is or professes to be a christian.Wow it was than I suggested he contact Better business and put in a complaint on menards employee treatment people should know what they are supporting and how managers are dogged out and treated inferior. People need to know how menards treats their employees and managers especially. I have decided to take my business to other hardware stores and leave menards any business who treats their employees like they are not human with feelings disgusts me and I will not spend my money or support them. I was in their and waited for service and finally a employee got to me he was trying to help others as fast as he could I asked him finally when he got to me was he the only one in the dept he said yes and he had worked 60 hours so far within almost 2 weeks and he was tired and understaffed and he was a manager as I listened to him and I begin to question him it brought tears to my eyes and I understood the why of his not getting to me, I suggested to him he talk to store manager and he told me he could care less and would talk down to any manager or employee who approached him with any issues. menard's treat there employees like dirt just to make themselves look good to the public but behind the sales and rebates they treat their employees as bad or worse than those in other countries who are employed by U.S. I however as a past customer can say and make america aware of this inhuman treatment of menard employees managers. The gentlemen I met that evening deserves a medal and because he has a family and needs his job so bad he is in no position to say much or do much. I hope someone reads this and investigate menard treatment of employees especially dept managers. People should know why you get the poor customer service at their stores the employees are a reflection of how they are treated and it is to bad people in need of jobs have to suffer the inhuman treatment of businesses like menard just to earn a pay check. A manager leaves from work at 11 00 p.m after 10 to 12 hours of work is required to return to work at 6 30 a.m. My experience with the dept manager gentlemen was at the Carpenterville store but I went to another store to just talk with a dept manager to see if the tale of horror I got was of that store only or of all menard stores and I was told the same thing avoid any management position at menards ungodly hours, poor staffing in dept which puts more on dept managers and their treatment becomes that of slavery and you will be sorry for this position.I also was just awed at the hours managers work 10 to 12 hours per day with sometimes no brakes and if a no show or illness you really get the hammer and humiliation in front of employees.
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